1Prohibited content

You may not host, store, publish, link to or distribute:

1. any material involving the sexual exploitation or abuse of children;
2. content that is unlawful in Zimbabwe or in the country where the server is located;
3. phishing pages, fake websites that imitate other organisations, or content designed to steal personal or payment information;
4. malware, viruses, exploit kits, or scripts designed to attack other systems (“booter” or “stresser” scripts);
5. material that infringes copyright, trademarks or other intellectual property rights, including pirated software, films or music;
6. content that promotes terrorism, incites violence, or spreads hatred against people because of who they are; or
7. fraudulent schemes, including fake investment, lottery or pyramid schemes.

2Prohibited activities

You may not use our services to:

1. gain or attempt to gain unauthorised access to any system, network or account, including ours;
2. carry out denial-of-service attacks, port scanning or vulnerability scanning of systems you do not own;
3. run public proxies, open mail relays, or anonymising services;
4. mine cryptocurrency on shared hosting;
5. run peer-to-peer file sharing or use hosting as a file-storage or backup dump unrelated to your website; or
6. interfere with other customers’ use of our services, or with our network and servers.

3Email and bulk messaging

1. You may only send marketing or bulk email to people who have agreed to receive it, and every message must include a working way to unsubscribe.
2. You may not send unsolicited bulk email (spam), use purchased or harvested email lists, or forge message headers.
3. Hosting and email plans have hourly sending limits to protect our servers’ reputation. For large mailing lists, use a dedicated email marketing service.
4. You may not advertise a website hosted with us through spam sent from anywhere else.

4Fair use of server resources

1. Shared hosting servers are shared by many customers. Each plan has limits on CPU, memory, processes, disk space and bandwidth, shown on its plan page.
2. Accounts that regularly exceed their limits, or slow the server down for others, may be throttled. We will contact you and, where needed, ask you to reduce usage or upgrade within 48 hours.
3. Long-running background processes, game servers and real-time chat servers are not permitted on shared hosting. Use a VPS for these.

5Resellers

1. Reseller customers are responsible for making sure their own customers follow this policy and our Terms of Service.
2. We may act directly against an account under a reseller plan that breaches this policy, and will inform the reseller.

6How we enforce this policy

1. Serious abuse. Where a service is used for child abuse material, phishing, malware, spam or attacks, or threatens our network or other customers, we may suspend it immediately without notice.
2. Other breaches. In other cases we will contact you, explain the problem and give you a reasonable time to fix it before taking action.
3. Termination. Repeated or serious breaches may lead to termination of your services without a refund, as set out in our Terms of Service.
4. Authorities. We may remove content and cooperate with law enforcement, regulators and other providers where required by law.

7Reporting abuse

To report abuse involving a website or email account hosted with us, email support@freshspot.co.zw with the website address or email headers and a description of the problem. We investigate every report.

Freshspot Hosting, Zimbabwe. Effective date: 1 March 2026.